The Internal Communication Black Belt Programme

Q: Where can I find a map and venue details?
A: Cranfield School of Management - You will see the venue address, directional information and a map on this page. Should you require any further help, feel free to contact Melcrum directly.

Q: Are there special room rates at the venue for delegates for the day before or after?
A:No, the venue has a fixed rate for rooms. If you wish to stay the night
before and/or the night after you will need to contact Carly Williams
(Tel:+44 0 1234 751122 Ext.355 email: carly.williams@cranfield.ac.uk)
stating you are on the Black Belt Course and what additional nights you
require.

Q: What time does the event begin and finish?
A: Registration for the Black Belt Programme begins at 08:30 on day one of each module. Please ensure that you arrive on time and ready for the programme to begin at 9:00. You will be supplied with your badge, documentation pack and any other materials at this time. At the end of each module the scheduled finish time is 16:30.

Q: What is the nearest airport and how do I get from there to Cranfield?

A: The nearest airport is London Luton. From the airport, it is approximately 30 minutes by Taxi. There are no buses or trains to get you to Cranfield, it is best to get a taxi. It should cost you no more than £40.

Q: Will I be given homework?
A: Yes, homework will be set on day one to be completed in your own time overnight ready to be discussed on the morning of day two of each module. The time needed to complete this homework is only a few hours at the very most. You will get back what you put in.

Q: Will I be provided with all meals?
A: Yes, breakfast is included in the room and lunch is also provided. There is an evening meal for all those on the course on day one of each module so you won’t go hungry! If you have special dietary requirements, please complete this PDF form and fax it back to Alex Garforth on +44 (0)20 8741 9975.

Q: What happens if I haven’t paid before the event date?
A: You will be required to make payment before the event. If you have paid a few days before, please bring a copy of proof of payment to ensure you are permitted entry. Those who have not paid will be asked for a credit card guarantee before entry is permitted.

Q: I have special eating requirements, who should I inform?
A: Please see the dietary requirements form. Please print this and fax it back to Alex Garforth on +44 (0)20 8741 9975. Special arrangements will be made for you once we are informed.

Q: What happens if I can’t make it at the last minute?
A: You may substitute delegates at any time. For cancellations received in writing more than thirty (30) days prior to the event, delegates will receive a credit redeemable against a future Melcrum event. For cancellations received less than thirty (30) days prior to event, no credits will be issued.

Q: Can a colleague attend in my place?
A: Yes this is fine; please inform us of the names of those not attending and the person who will be attending in their place.

Q: Will I receive confirmation in the post?
A: Your invoice for the event will be sent in the post however confirmation of attendance will be sent via email.

Q: When will I receive my delegate pack?
A: Your delegate pack will be handed to you upon registration at the event.

Q: What do I need to bring with me?
A: Melcrum will provide you with the correct writing materials as well as a delegate pack. All venues that Melcrum use have air conditioning in the rooms. If you are sensitive to air conditioning please bring the appropriate clothing.

Q: A speaker's presentation is different to the one in my delegate pack, will I get an update?
A: All authorized presentations are placed on a post event website. The details of this will be emailed to you within 14 working days of the event.

Q: What is the dress code?
A: This is business casual. For the Dinner this is casual.