The Internal Communication Black Belt Masterclasses - Effective Measurement

Measuring your internal communication efforts can be a daunting task. Where do you start? What does the process actually entail and how can you guarantee success? In this practical two-day masterclass, Susan Walker will take you through the complete research and measurement process, step by step. Practical, actionable advice from a measurement expert, you'll come away armed with the templates and techniques you need to make measurement work for organisation.

Susan is a true expert in the field of internal communication and staff research. For 15 years she headed the staff research practice at MORI where she was a partner and research director. During this time she directed studies for a wide range of organisations including: BBC, Norwich Union, HBOS, the Co-operative Group and the Audit Commission.